Smarter service starts here: The next generation contact centre

Discover how Microsoft Dynamics 365 and AI agents are transforming customer service — from unified channels to AI-assisted agents.

The way customers connect with you has changed — has your contact centre kept up?

Date: Wednesday November 26

Time: 12:00pm – 1:00pm AEST | 2:00pm – 3:00pm NZST

Where: Online (webinar link will be provided after registration)

Join Fusion5 and Microsoft for a one-hour session exploring how Dynamics 365 Customer Service and Copilot AI are enabling modern, AI-empowered contact centres.

You’ll learn how to unify voice, chat, email, and social in one platform, empower agents with AI tools, and deliver faster, more personal service — every time.

Key takeaways:

• Explore the future of Contact Centre as a Service (CCaaS)

• Learn how AI is transforming service delivery and agent productivity

   

• See real-world examples of contact centres using Dynamics 365 and Copilot

   

• Get practical next steps for your modernisation journey