Reimagining Contact Centres with CCaaS + AI Sales Agents
In today’s digital world, every customer interaction counts. You’re judged on how quickly you respond, how effectively issues are resolved, and whether customers feel genuinely supported – not shuffled between systems or agents.
At the same time, contact centre teams are under pressure. Volumes are rising, expectations are higher than ever, and agents are often overwhelmed by manual processes, disconnected tools, and incomplete customer context.
Join Microsoft and Fusion5 for an exclusive in-person session focused on how modern digital contact centres are helping organisations simplify service delivery, support agents better, and deliver measurable customer outcomes – without adding complexity.
This session is designed for leaders who want to see what’s actually possible today, hear from peers, and walk away with clear, realistic next steps.
This session is for customer experience, contact centre, service, and sales leaders who want to improve outcomes for both customers and agents.
How modern cloud-based CCaaS platforms unify calls, email, chat, and messaging into a single experience
3:00 pm – Arrival & welcome
3:10 pm – Setting the scene: the modern digital contact centre
3:15 pm – Making the right call with CCaaS and automation
3:30 pm – Customer story
3:45 pm – The art of the possible: live scenarios
4:15 pm – Empowering agents, improving outcomes
4:30 pm – From insight to action
5:00 pm onwards – Networking - pizza and refreshments provided
Date: 12/03/2026 (AEDT)
Time: 3:00 pm – 5:00 pm (networking with food & refreshments from 5:00 pm)
Location: Microsoft, Level 27, 1 Denison St, North Sydney NSW 2060, Australia
Format: Short talks, live demos, peer discussion, and networking
Spaces are limited. Register now to secure your place.
